30-Day Money-Back Guarantee
Last updated: October 17, 2026
Our Guarantee
If GrantCompass Premium isn’t helping you win grants within 30 days of purchase, email us and we’ll issue a full refund. No questions asked, no hoops to jump through. We want you to succeed — and if we’re not helping, we shouldn’t keep your money.
How Refunds Work
- Email support@grantcompass.ca from the email address associated with your GrantCompass account. Include your order date or the last four digits of the card used.
- We’ll reply within 1 business day to confirm the refund.
- Stripe processes the reversal. The refund typically posts to your card within 3–5 business days, depending on your bank.
- Your GrantCompass account remains active until the end of the current billing period. After that, it reverts to the free plan (bookmarks, quiz history, and basic grant browsing stay intact).
Subscription Refunds vs. Playbook Unlock Refunds
GrantCompass offers two products, and they have slightly different refund rules.
| Premium Subscription ($39/mo or $299/yr) | Playbook Unlock ($19 one-time) | |
|---|---|---|
| Refund window | 30 days from purchase (monthly) or from most recent renewal (annual) | 30 days from purchase |
| Amount | Full refund of the current billing period | Full $19 refund |
| Access | Continues until billing period ends; account reverts to free plan afterward | Revoked at the time the refund is processed |
| Partial refunds | Monthly: pro-rated on request. Annual: full year or not at all (no partial years) | All-or-nothing — a Playbook is a single purchase, not a subscription |
Cancellation vs. Refund
These are two different things — please know which you want before emailing us.
- Cancellation stops future billing. Your Premium access remains active until the end of the current billing period (e.g., if you cancel on day 12 of a monthly cycle, you keep Premium for 18 more days, then revert to free). No refund is issued for the portion already billed.
- Refund returns money you’ve already paid. This is what’s covered by our 30-day money-back guarantee. Refunds also stop future billing.
If you want to cancel without a refund, you can do so yourself from your dashboard (Settings, then “Cancel subscription”). If you subscribed without an account, email support@grantcompass.ca and we cancel it the same day. For refunds, email us.
Sign-Ups Before April 24, 2026
Until April 24, 2026, Premium started with a 7-day free trial. Members who signed up then kept their trial terms, and the money-back guarantee covered their first monthly charge after the trial. Every Premium subscription since then is billed when you subscribe and carries the 30-day money-back guarantee above. There is no free trial.
Frequently Asked Questions
Email support@grantcompass.ca with your account email and purchase date. We’ll confirm within 1 business day and initiate the Stripe reversal.
For Premium subscriptions: no — your Premium access continues until the end of the current billing period. For Playbook Unlocks: access is revoked at the time the refund is processed (since the purchase was one-time, not recurring).
Monthly subscribers can request a pro-rated refund at any time in the first 30 days. Annual subscribers can request a full refund in the first 30 days; after that, annual plans are not pro-rated. Playbook Unlocks are all-or-nothing.
Yes. Each Playbook Unlock is a separate purchase and can be refunded individually within 30 days of its purchase date.
The money-back guarantee only applies to the first 30 days of a subscription or the most recent renewal (for annual plans). After that, you can cancel at any time from your dashboard (Settings, then “Cancel subscription”) to stop future charges, but the most recent period isn’t refundable. If there are extenuating circumstances, email us — we’ll look at it.
All GrantCompass pricing is in Canadian dollars (CAD). Refunds are processed in the original currency of your purchase.
Email support@grantcompass.ca and we’ll sort it out immediately — either activating your account or issuing a full refund, whichever you prefer.
- Support: support@grantcompass.ca
- General: grantcompass.ca/contact.html